Yes, we make our saddle trees ourselves. Our advanced manufacturing process results in a tree that will not twist or break, under normal use.

No, as of now we don't have an offline store or showroom.

All our saddle trees have a 5-year warranty and certain trees have a lifetime warranty and it is covered under Regular use of the product only. It does not cover damages as a result of commercial use, misuse, accident, tampering, or improper maintenance.

We strictly adhere to a 15-day return or exchange policy on all our products, which means the customer has 15 days from the date of delivery to request a return. The products to be returned or exchanged must have original packaging and tags. For returns or exchanges, email us at bnxsaddlery@gmail.com to get a Return Authorization #. We levy a 20% restocking fee for the product/s returned.

Email us bnxsaddlery@gmail.com to get a Return Authorization # in order to send us any of our products. No, products will be approved for a refund without the return authorization #.

Since, we are a custom shop we require at least 25 - 28 working days on average to manufacture high-quality saddles, before dispatching them. Under normal circumstances, once the order is dispatched, depending on the country or region, the estimated delivery time is 15 - 20 days. Special arrangements can be made for faster shipping times.

Yes, we proudly offer free worldwide shipping.